Case Study / Partner
Fault-to-rectification workflow for an O&M provider
An operations and maintenance company uses Autonomy Power as a value-add across approximately 35 customer sites — faults detected, tickets raised, and customer approval captured before anyone is dispatched.
Snapshot
Monitoring as a value-add
The platform detects faults, raises tickets with the O&M team, and escalates to the end customer for approval — so rectification works proceed with the customer's sign-off already in hand.
Highlights
The challenge
Context and operating problem
For an O&M provider, monitoring is traditionally a cost: someone has to watch the sites, triage the alarms, chase the customer for approval, and document enough evidence to justify every callout. Done manually, it doesn't scale — and every undetected fault is lost generation the customer eventually notices for the wrong reasons.
The solution
How Autonomy Power helped
Autonomy Power sits across the provider's customer sites as the detection and workflow layer. When the platform identifies a fault, it raises a ticket with the O&M team automatically, with the supporting data attached. The ticket is then escalated to the end customer for approval, so the decision to proceed — and the evidence behind it — is on record before anyone is dispatched. The O&M team carries out rectification works knowing the job is authorised, documented and visible to everyone involved.
The outcome
Operational and commercial result
Faults move from detection to authorised rectification through one structured workflow. Across roughly 35 sites, the provider runs a single fault-to-rectification process instead of 35 separate monitoring arrangements. The O&M provider offers its customers a credible monitoring and response capability without building one, customers approve works on evidence rather than trust, and site visits happen because something is confirmed broken — not to find out whether it is.